TERMS & CONDITIONS
Terms & Conditions
Bookings Terms and Conditions
Please note that all bookings with an arrival date OUTWITH the Government stated lockdown, i.e., when premises are allowed to open and guests are allowed to travel*, are covered by our standard Cancellation policy (see below). If however the lockdown period is extended to a date beyond your departure date, we will move your booking to a suitable date in the future**, or provide you with a voucher to the value of your existing booking, or provide a refund. Bookings that have been moved to a later date due to Covid 19 restrictions are, once moved, subject to our Standard Terms and Conditions.
* Travel to destinations not covered by a geographical limit, i.e. no distance restrictions are in place ** Depending on availability.
It is of utmost importance that should you feel unwell with Covid symptoms prior to travel, you MUST NOT travel to your destination. If you feel unwell during your stay, you must make plans to travel home immediately. Should that not be possible, and you need to extend your stay with us, you will be liable for the cost of the additional nights. If your stay is cut short due to you experiencing Covid symptoms, you will not be eligible for a refund.
Reservations are from 16.00 p.m. on day of arrival until 10.00 a.m. on day of departure.
During Covid 19 pandemic restrictions, and while enhanced cleaning protocols are in place, arrival is from 4pm and checkout is before 10am.
Bookings by persons under 21 years of age cannot be accepted.
A reservation only becomes confirmed when a deposit is received by Loch Lomond Castle Lodges.
When making a reservation, an initial deposit of the cost of the first night is required, this is part of the full rental charge. Note that all deposits are non refundable. The outstanding balance must be paid one month prior to arrival.
If a booking is made one month or less before the tenancy is due to commence, the full cost must be paid at the time the booking is made. We accept PayPal, bank transfers, cheques and cash. Cheques should be made out to Loch Lomond Castle Lodges.
If the balance payment has not been paid by the due date (i.e. one month before arrival) we reserve the right to cancel the booking, in which case the deposit will not be refunded. An automatic payment reminder will be sent 4 weeks prior to your arrival, to the email address supplied at the time of booking. A provisional booking awaiting payment by cheque or cash shall be automatically cancelled if payment is not received within 7 days.
We reserve the right to amend prices quoted on websites or in any brochure due to any errors or omissions.
Damages to Property
We ask that the accommodation is left in a clean and tidy condition and should any items be found to be missing, broken or damaged that you undertake to replace or repay said item. Please bring plastic mattress covers for bed wetters. If bed wetting occurs guests will be charged for a replacement mattress.
Fake Tan Users
Please note that some fake tan products can leave indelible stains on towels and bedlinen, making them unusable. Any towels and bedlinen found to be stained indelibly will results in the hirer being charged for replacements.
The number of people occupying the hired accommodation must not exceed the numbers stated at time of booking, without prior arrangement.
The hire property shall be used solely for holiday purposes and the hirer shall not sub-let the properties or any equipment hired to the hirer.
Damages to Land
No fires are to be lit on any part of the grounds or surrounding land.
Children must be supervised at all times.
No liability is accepted by us for loss or damage to hired or passenger’s property, baggage, motor car etc, however caused nor for any accident or mishap to persons whilst on the premises.
Smoking is not permitted in any of our properties or outbuildings.
Dog Friendly Lodges are available
We reserve the right to refuse admission to any persons in the opinion of the owner not suitable to take charge or anyone causing a disturbance or nuisance. In the event of termination of a let a refund of any unexpired portion of rent will be made.
In the event of cancellation the hirer will forfeit the deposit. If less than one months notice is given, full fee is payable and non refundable, unless the same dates are re-let, at which point the balance payment will be refunded. As this is a legal contract it is advisable to insure against cancellation.
Notice of cancellation should be made immediately by email or telephone to The Loch Lomond Guesthouse. Notice of cancellation made by telephone must thereafter be confirmed by email or in writing.
Bookings are made at the owners discretion and in good faith in the belief that the accommodation will be placed at your disposal for the type and dates stated. If for any reason this is not possible through circumstances not under our control (e.g. fire, theft or damage*) we cannot guarantee to provide alternative accommodation. In such an event the deposit will be refunded in full and as such you will have no claim against the proprietor.
The proprietor reserves the right to alter or amend the facilities or amenities available without prior notice. *This excludes communicable diseases, where the guest and the accommodation provider are both unable to fulfil their contract.
All bookings are made on the clear understanding that the above constitutes the Terms and Conditions of the booking, and that they are accepted as such. Discussions will not be entered into regarding these Terms and Conditions at any time during your stay.
Website Terms and Conditions
Please note the following in regard to this website.
Use of this site
Loch Lomond Castle Lodges seeks to ensure that the information published on its website is up to date and accurate.
Links to external sites may open in a new window. We cannot be held responsible for the contents of any pages referenced by an external link.
Material may be reproduced without formal permission or charge for personal or in-house use only. If in doubt or for further information, please contact us.
Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.